What Is a Resident Package?
Welcome to your Times Real Estate Group Resident Benefits Package! To help you take advantage of your Resident Benefits Package, we've included some helpful information below, including some "action items" to get things started!
What you need to know:
Move-in Concierge: Transferring the required utilities into your name is easy with our Utility Concierge Service. Simply schedule a convenient time with the Utility Concierge directly, by clicking here: https://try.secondnature.com/move-in-concierge/. You will need to know which utilities you are responsible for transferring into your name, as provided by Times Real Estate Group. The Utility Concierge service will take it from there! (This service is recommended if your move-in date is 72 hours or later from receiving this notice)
Resident Rewards: You'll be rewarded for paying your rent on time with our Resident Rewards program. In the weeks ahead, watch for your welcome email from Piñata with a custom link to download the app to your smart device. Earn e-gift cards for simply completing your profile!
Credit Building: With each on-time rent payment you can track your Credit Building through the same Piñata App as described with your Resident Rewards (no action required here, just use the same app as your rewards app!)
Renters Insurance: You're covered! By enrolling into our Resident Benefits Package, you meet the insurance requirements of the lease agreement. You'll receive your Evidence of Insurance via email in the coming weeks. *Should you choose to obtain your own policy, you will be required to upload it to our carrier for verification – please see your lease addendum for all the details.
Filter Delivery: Changing the HVAC air filter is a tenant responsibility per our lease agreement. If your home has HVAC, your air filter(s) will begin arriving on your doorstep shortly after you move-in. All you need to do is change it upon arrival and continue to do so each time a new one arrives approximately every 90 days. Should you have any filter installation or delivery questions please contact Second Nature at hello@secondnature.com 1-800-308-1186, Mon - Fri 10 to 6 EST.
Thank you again for trusting the property management team at Times Real Estate Group to be part of your home rental needs and welcome home!
FAQs
Q: I made my first 3 payments on time but it shows that I paid nothing on the credit report.
A: As you may know, opening a new line of credit causes a temporary drop in credit score. In order to help mitigate this, Pinata waits until there are 3 on-time payments to report at once. The resident should see these payments all display that they were properly reported, and the new trade line will appear on their credit report.
